HumanAlpha recently facilitated a high impact Workshop using Experiential Learning Methodology & Human Centered Design Thinking for Customer Relationship Management Teams.
The Workshop focused on building "Foundations of Customer Success" for the budding Team of Call Center Professionals.
+ Empathy: The Core for Understanding the Customer leading to a special Customer Experience
+ Active Listening: To offer Unique Value Proposition for each new customer every time
+ Patience: To manage different customer personas & needs and effective time and stress management
+ Creating Unique Personalized Customer Experiences
+ Building Connect with the Customer with human centered thinking & genuine dialogues
Facilitated by Vijayashree Venkat and Mahesh Sheshadri, The Workshop was designed to drive the business objectives:
+ To be Brand Evangelists in a B2C Model
+ To Create Value & "Make a Difference" to the Customer
+ To transition from Customer Satisfaction to Customer Success through high impact Customer Experiences across Customer touch-points in the Customer Journey Map.